Luckily I don't get too many outright nasty people at my job, but they do stand out when I do get them. Especially the guy yesterday who was pissed off about his wife's bill and seemed convinced that I was really somewhere in California so he asked where I was from. I replied that I was from Massachusetts, and he replied that I didn't sound like it.
I was sorely tempted to go Masshole on this guy, since despite lacking an accent due to being from the Western part of the state I sure as hell am. In fact, considering I have an ancestor (on my mom's side, no less) who was here nearly 400 years ago back when it was a colony and has a frickin' statue at the State House (yes really
) my ties to Mass probably go back further
than this jerk's. And my dad's family's been here since the mid 1800s.
But I resisted, since we're not supposed to sass the customers, no matter how much it's deserved. And by my rules, you just do not
treat people the way that guy did, especially when they're trying to help you.